Volunteering as a telephone crisis supporter

The festive period can bring joy, but it can also be a time of loneliness and stress, which is why it’s so important to check in with ourselves and others.

One way I’ve had the chance to contribute is through volunteering as a telephone crisis supporter with Lifeline Australia. I’ve been answering calls from people who may be facing one of the toughest moments of their lives. Every conversation reinforces the power of simply being there for someone when they need it most.

One of the most moving parts of this role is hearing the shift in a caller’s voice – from distress to a sense of calm – because they feel heard, supported and not alone. It’s a small moment that can make a big difference.

As we head into the holidays, remember that you’re not alone either. If you’re struggling, reach out – whether to a friend, family member or a service like Lifeline. And if you’re looking for a meaningful way to give back, I can’t recommend volunteering with Lifeline enough. It’s been one of the most rewarding experiences of my life.

Take care of yourself and those around you this holiday season. Let’s make kindness, connection and understanding the greatest gifts we give.

Leave a Comment