Developing Global Cyber Services

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Over the past year I’ve worked as a core part of the KPMG’s Global Cyber Strategic Growth Initiative as the lead for service development activities, with a focus on working with member firms to deploy capabilities in order to ensure consistent delivery and quality across key growth areas.

I was responsible for the roll-out of cyber security services that included developing sales and delivery accelerators, accreditation requirements, learning pathways, vendor ecosystem and quality and risk management principles across EMEA, APAC and Americas.

To achieve this, I created a service development framework and worked with numerous stakeholders across the firm’s network: global deployment, service development leads, acquisition leads, risk management and key member firm cyber representatives and regional leads.

I also developed a method for the in-country adoption of deployed capabilities and supported both global and in-country risk team members in the evaluation of risk when taking services for client use.

I ensured the sustainability of deployed capabilities through the implementation and use of delivery frameworks and tools, and assigned ownership for the upkeep of deployed capabilities. I worked with member firms to promote the adoption of prioritised services; developed adoption timelines and targets for deployed service.

One of the existing aspects of the role was alliance, acquisition and investment integration support where I collaborated with the relevant stakeholders to deploy and embed offerings obtained through alliances to member firms while monitoring progress against agreed budgets, milestones, deliverables and benefits for capabilities being deployed.

By the end of the programme, I deployed Cyber Maturity Assessment, Identity and Access Management, Industrial Internet of Things Cyber Security, Privacy and Cyber Incident Response services to 19 countries around the world.

This resulted in achieving significant revenue and market share growth for cyber security services of my firm globally. KPMG International was also named a leader in information security consulting services in 2016 and 2017 according to Forrester Research.

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